Returns, Exchanges & Cancellation
79EIGHTY Refund Policy
79EIGHTY apparel are custom, on-demand products, handcrafted specifically for each individual customer. Because of the nature of these custom products, once your order is processed and in production we are unable to honor cancellations or refunds. If for any reason you feel there was an error on our part or the item is damaged, defective or doesn’t meet our quality standard, please contact us and submit a claim to firstname.lastname@example.org so we are able to correct it. Please be advised that all claims are handled on a case-by-case basis. When applicable, please send a picture of the error to grant us the ability to isolate the issue and resolve it immediately. Returned merchandise must be in original condition, unaltered, unworn, unwashed and free of any stains or odors with original tags attached. Customers are responsible for return shipping cost. We recommend returning items with shipping insurance & tracking as we are not responsible for items lost or not received. In the event a refund is granted, shipping cost & a 15% restocking fee will be deducted from the refund. Customers shipping cost is also non refundable.
In most cases the creation of your custom product begins within twenty four (24) to forty eighty (48) hours of placing your order. However, in some cases we may be able to make changes or edits to your order for things such as garment size, garment color, shipping address, etc. 79EIGHTY™ will do everything possible to make edits/changes before an order is processed and in production. Order changes/edits can only be made on a case-by-case basis and are dependent on an array of factors and timing. Please contact us immediately if you require assistance with an edit or change to an existing order.
Risk of loss for all orders will be passed to the customer upon delivery of the goods to the shipping carrier. If your order is found to be lost or there was a delivery error, please email email@example.com within ten (10) days of your delivery date. All claims are handled on a case-by-case basis.
LATE/MISSING REFUNDS (when applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
All clearance items and samples are FINAL SALE and are not eligible for refund or exchange. Clearance items that may not be marked as “clearance” can be identified by the price which will end in .80.